What to do if my withdrawal is unsuccessful?
Following an unsuccessful withdrawal, the refund will be processed within 48 hours, if not, please go to the branch to fill out the refund form.
My card got stuck in an ATM. What should I do?
BNDA Card stuck in a BNDA ATM
Go to the nearest BNDA branch to declare that your card got stuck and you can ask for the card to be sent to the BNDA branch of your choice.
Other banks' cards stuck in a BNDA ATM
If you are not a BNDA customer and your card got stuck in a BNDA ATM. You must contact your bank to get it back.
I found my lost card, can I use it again without contacting the bank?
Before using your card, go to one of BNDA's branches to request the lifting of restrictions (stop payment) on your card.